Terms & Conditions

The Company sources and supplies high-quality replacement parts from licensed automotive distributors to ensure compatibility and safety. Special-order, heavy-duty diesel, unique RV, or non-returnable parts require a non-refundable deposit before ordering. Parts installed by us that fail within the warranty period are governed under Section 6.

While we prefer to source parts to ensure quality control, customers may supply their own brand-new parts subject to the following strict conditions:

Every eligible repair performed by the Company using Company-supplied parts is backed by a 12-month or 12,000-mile labor warranty (whichever occurs first) from the original date of service. If a repair fails due strictly to our workmanship within this period, the Company will correct the specific workmanship error at no additional labor charge to the customer. Warranty service must be performed by an authorized technician of the Company; we will not reimburse third-party shop fees.

For Company-supplied parts, the individual parts manufacturer's warranty strictly governs the replacement of the part itself. If a Company-supplied part fails due to a manufacturing defect within our 12-month/12,000-mile labor window, the Company will handle the manufacturer parts exchange and will perform the replacement labor at no charge to the customer.

This warranty is completely void and does not cover vehicle failures or damages caused by:

The Company operates as a mobile service provider. While we provide estimated arrival windows for service appointments, arrival times are not guaranteed. The Emerald Coast features high-volume seasonal tourism, heavily congested thoroughfares (including but not limited to US-98, Scenic Highway 30A, and State Road 20), and sudden, severe coastal weather events. The Company shall not be held liable, financially or otherwise, for any project delays, missed appointments, or consequential damages resulting from traffic congestion, tourist traffic, road closures, accidents, localized flooding, severe storms, or other acts of nature beyond our reasonable control.

Customers may cancel or reschedule an appointment up to twenty-four (24) hours prior to the start of the scheduled service window without penalty. Cancellations or rescheduling requests made less than twenty-four (24) hours before the appointment window will be subject to a late cancellation fee equal to $75.00 or the cost of the one-hour minimum diagnostic fee, whichever is greater.

If our technician arrives at the designated location within the scheduled window and the vehicle is inaccessible, the customer is not present, or the customer cancels the service upon the technician's arrival, the customer will be billed a Service Dispatch and No-Show Fee equal to our standard one-hour diagnostic rate plus the cost of any pre-purchased custom parts that cannot be returned to the supplier.

The customer must ensure that the vehicle is parked in a designated, lawful, and safe workspace at the time of the technician's arrival. The customer must provide clear, unobstructed access to the vehicle, its keys or key fobs, and all surrounding working areas. The customer guarantees that they have explicit permission from the property owner, homeowner's association (HOA), or commercial management to allow mechanical repairs on-site.

To protect our technicians and your property, repairs will only be performed on a solid, flat, and level surface (such as concrete or stable asphalt) that can safely support heavy service vehicles and jack stands. Technicians will not perform repairs on loose sand, soft dirt, uncompacted gravel, steep inclines, or within active public roadways.

Due to the coastal climate, outdoor repairs are subject to immediate suspension in the event of lightning, torrential rain, high winds, or extreme heat hazards. If an appointment must be halted or rescheduled mid-repair due to hazardous weather conditions, the Company will safely secure the vehicle and reschedule to complete the work at the earliest safe opportunity — weather-related rescheduling does not forfeit your deposit.

The Company adheres to strict environmental standards regarding automotive fluids. The customer must ensure the vehicle is situated where any pre-existing leaks can be safely contained. The Company reserves the right to refuse service if the work environment poses an immediate risk of environmental contamination to coastal waterways or protected local terrain. To complete standard protections, the customer assumes all risk and waives liability for accidental minor fluid, oil, or grease spills that occur during standard, professional mechanical repairs on-site.

To the fullest extent permitted by law, DESTIN LIMO LLC's liability for any claim arising from services is limited to the amount you paid for the specific service at issue. We are not liable for indirect, incidental, or consequential damages, or for loss of use of the vehicle. Diagnostic findings represent our good-faith assessment and are not a guarantee of vehicle condition.

Vehicles requiring mechanical diagnosis or mobile repair frequently possess pre-existing wear, hidden structural rust, degraded plastic fittings, and brittle electrical wiring. The Company and its technicians are not liable under any circumstances for the structural failure, cracking, fracturing, or internal breakage of pre-existing components that occur during standard, professional removal, diagnostic testing, or disassembly procedures. If additional components fracture or are discovered to be compromised during the course of work, repairs will immediately halt, and a revised estimate will be issued electronically for customer authorization before work resumes.

Any dispute, controversy, or claim arising out of, relating to, or in connection with the mobile automotive repair services provided, diagnostics performed, parts installed, billing, or this Agreement shall be settled exclusively by binding arbitration. The arbitration shall be administered by a recognized local arbitration service, such as the American Arbitration Association (AAA), in accordance with its Commercial Arbitration Rules.

This Agreement, and all claims or disputes arising hereunder, shall be governed by, construed, and enforced in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Both parties explicitly agree that the exclusive venue for any arbitration proceedings, or permitted court actions, shall be Walton County, Florida.

Both parties agree that any arbitration or legal proceeding shall take place solely on an individual basis. Class arbitrations, class actions, and consolidated actions are strictly prohibited. You explicitly waive your right to act as a class representative or participate as a member of a class of claimants in any lawsuit or arbitration against the Company. Both parties also knowingly and voluntarily waive their respective rights to a trial by jury.

Notwithstanding the foregoing mandatory arbitration requirement, either party retains the right to bring an individual action in a Florida Small Claims Court in Walton County for disputes entirely within that court's specific jurisdictional and dollar limits.

Pursuant to Florida Statute § 559.905, you are entitled to a written estimate for any repair or maintenance service costing more than $100.00. By finalizing your prepaid booking, you acknowledge that you were presented with your statutory estimate choices at checkout and have electronically selected whether you request an estimate, waive it up to a specified dollar amount, or waive it entirely for the scheduled diagnostic sequence.

No repair work shall exceed the authorized diagnostic deposit amount without your explicit electronic or verbal approval of the advisory repair estimate. If you request or authorize modifications or additional repairs while the mechanic is on-site, those variations will be digitally appended to your work order invoice, and your continued authorization serves as consent under Florida law.

All registered motor vehicle repair shops must post a sign advising consumers of their rights. Customers may request, at the time the work order is taken, the return or inspection of all parts that have been replaced during the motor vehicle repair. For consumer information and assistance, contact the Florida Department of Agriculture and Consumer Services (FDACS) at 1-800-HELP-FLA. Per company policy, if you do not request your replaced parts at the time this work order is authorized, they will be discarded immediately upon completion of the repair.

All payments made via credit card or debit card are subject to a non-refundable payment processing fee of 3.0% added to the final invoice total. This surcharge is directly applied to cover the transaction costs imposed by credit card processors and merchant banks. Customers may avoid this transaction fee by electing to pay via cash, bank wire transfer, or certified ACH check prior to the completion of on-site services.

The diagnostic fee is a final, non-refundable purchase collected at booking as outlined in Section 2. The Company will only refund the total amount paid if the Company fails to appear for the scheduled appointment — in that event, the Company will first offer to reschedule at no additional cost, and if the customer declines, the Company will refund the full amount paid.

Upon your approval of the post-diagnosis repair estimate, the Company will place an authorization hold on your card for the total approved cost of parts and labor, collect a 50% deposit of that approved total to proceed with the repairs, and charge the remaining balance due immediately upon completion of the repairs or service — inclusive of all applicable parts, labor, travel fees, tolls, and credit card surcharges.

The diagnostic fee is strictly non-refundable once a technician has been dispatched, as outlined under Section 2 and Section 7. Initiating a fraudulent chargeback or payment dispute with your credit card issuer for validly dispatched services or authorized repairs constitutes a material breach of this Agreement.

Pursuant to Florida Statutes §§ 713.58 and 713.585, the Company asserts a possessory mechanic's lien over the vehicle for all unpaid balances due for diagnostic, labor, or repair work performed. Upon authorization of any work, the Company retains the absolute right to maintain physical possession of the vehicle until payment is remitted in full.

If a vehicle remains uncollected or payment is withheld following completion of mobile services, the Company reserves the right to immediately prevent the vehicle's operation, remove the vehicle from the location where work was performed (by our own means or via a licensed towing company), and impound the vehicle at a secure location at the customer's sole expense. The customer shall be fully liable for the unpaid invoice balance, all costs associated with removing and towing the vehicle, a daily storage fee of $75.00 per day assessed starting forty-eight (48) hours after non-payment, and all administrative fees, collection costs, and reasonable attorney fees incurred by the Company while enforcing its lien rights.

We collect personal information necessary to schedule, route, diagnose, and bill your mobile automotive service. This includes your name, billing address, phone number, email address, credit card or banking information, exact GPS map-pinned coordinates, vehicle identification number (VIN), vehicle license plate, and descriptive photos or videos of your vehicle's mechanical condition.

Your information is utilized strictly to provide mobile repair operations, optimize technician dispatch routing, issue digital invoices/estimates, process authorized payments, and communicate urgent status updates or safety notices regarding your vehicle.

By providing your phone number, you explicitly consent to receive transactional text messages (SMS), phone calls, and digital media from the Company related to your service booking, mechanic arrival tracking links, photo/video diagnostic updates, and electronic authorization requests. Standard message and data rates may apply. You may opt out of promotional communications at any time, but transactional operational alerts are mandatory for active on-site mobile dispatches.

We do not sell, rent, or lease your personal information, cell phone number, or data to third-party marketing firms. Your information is shared exclusively with necessary operational partners who are contractually bound to protect your data, including specialized merchant processors (e.g., Stripe, Square), mobile fleet dispatch software providers, and authorized parts distributors required to source vehicle-specific components.