Privacy Policy

Emerald Coast Mobile Mechanic (operated by DESTIN LIMO LLC) collects personal information necessary to schedule, route, diagnose, and bill your mobile automotive service. This may include your name, billing address, phone number, email address, payment information (processed securely by our payment provider), exact service location or GPS coordinates, vehicle identification number (VIN), vehicle license plate, and descriptive photos or videos of your vehicle’s mechanical condition.

Your information is used strictly to provide mobile repair operations, optimize technician dispatch routing, issue digital invoices and estimates, process authorized payments, and communicate urgent status updates or safety notices regarding your vehicle. We do not use your information to market to you beyond transactional service communications without your explicit consent.

By providing your phone number, you consent to receive transactional text messages (SMS), phone calls, and digital media from the Company related to your service booking, mechanic arrival tracking, and electronic authorization requests. Standard message and data rates may apply. You may opt out of promotional communications at any time; transactional operational alerts remain necessary for active on-site dispatches.

We do not sell, rent, or lease your personal information to third-party marketing firms. Your information is shared only with necessary operational partners contractually bound to protect your data, including payment processors (such as Stripe and Square), mobile fleet dispatch software providers, calendar scheduling services, and authorized parts distributors required to source vehicle-specific components.

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, or disclosure. Payment card data is never stored on our servers — it is transmitted directly to and tokenized by our PCI-compliant payment processor.

Our website may use essential cookies and third-party analytics (such as Google Analytics) to understand site usage and improve performance. These tools collect aggregate, non-identifying data. You may control cookies through your browser settings; disabling them does not affect your ability to book a service.

We retain service and billing records for as long as necessary to provide our services, comply with Florida legal and tax recordkeeping requirements, and enforce our warranties and lien rights. Booking drafts stored locally in your browser are removed when you clear browser data.

You may request access to, correction of, or deletion of your personal information by contacting us. Florida residents retain all rights afforded under applicable state law. We will respond to verifiable requests within a reasonable timeframe.

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy questions or to exercise your rights, contact Emerald Coast Mobile Mechanic (DESTIN LIMO LLC) at (850) 588-9392 or through our contact form. We are licensed under Florida Motor Vehicle Repair Registration No. MV150182.